Terms of Service
Clear guidelines for using our software solutions , establishing mutual expectations and responsibilities for a successful partnership.
Welcome to Manacle Technologies
These Terms of Service ("Terms") govern your access to and use of Manacle Technologies Pvt Ltd's software solutions, including Sales Force Automation (SFA), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resource Management Systems (HRMS), and all associated services, applications, and platforms.
By creating an account, accessing our services, or using our software, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
Last Updated: January 19, 2026
Please review these terms periodically as they may be updated. Continued use after changes indicates acceptance.
Acceptance of Terms
By accessing and using Manacle Technologies' software solutions (SFA, ERP, CRM, HRMS) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, including clients, partners, and visitors. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of such modifications.
Service Description
Manacle Technologies provides enterprise software solutions including Sales Force Automation (SFA), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Human Resource Management Systems (HRMS), and related services. Our services include cloud-based software, mobile applications, web platforms, technical support, training, implementation, and maintenance. We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability.
User Accounts & Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Users must provide accurate, complete, and updated information during registration. You must be at least 18 years old or have legal authority to enter into this agreement. Sharing login credentials is prohibited. You must notify us immediately of any unauthorized access or security breaches. We reserve the right to suspend or terminate accounts that violate these terms.
Acceptable Use Policy
Users agree not to: (a) use our services for illegal activities or fraud; (b) attempt to hack, disrupt, or compromise system security; (c) upload malicious code, viruses, or malware; (d) reverse engineer, decompile, or extract source code; (e) resell, sublicense, or redistribute our software without authorization; (f) use automated scripts or bots to scrape data; (g) violate intellectual property rights; (h) send spam or unsolicited communications; (i) impersonate others or misrepresent affiliation. Violations may result in immediate termination and legal action.
Intellectual Property Rights
All software, code, designs, trademarks, logos, documentation, and content are the exclusive property of Manacle Technologies Pvt Ltd and protected by Indian and international intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to use our software solely for business purposes. Customizations and configurations made to our software remain our property. Client data entered into our systems remains the property of the client, but we retain rights to anonymized, aggregated data for analytics and improvements.
Payment Terms & Subscriptions
Subscription fees are billed in advance on a monthly, quarterly, or annual basis as agreed. All payments must be made in Indian Rupees (INR) or as specified in your contract. Taxes (GST, service tax) are additional and charged as per Indian law. Payment methods include bank transfer, credit card, or online payment gateways. Late payments may incur interest charges and service suspension. Refunds are provided only as specified in enterprise agreements. Price changes require 30 days notice for existing customers.
Data Ownership & Security
You retain ownership of all data you input into our systems. We act as a data processor and implement industry-standard security measures including SSL/TLS encryption, secure data centers, regular backups, and access controls. We comply with IT Act 2000, GDPR, and applicable data protection regulations. In case of service termination, we provide data export for 30 days. We are not liable for data loss due to user error, unauthorized access from your end, or force majeure events.
Service Level Agreement (SLA)
We commit to 99.9% uptime for cloud services (excluding scheduled maintenance). Scheduled maintenance is notified 48 hours in advance. Technical support is available during business hours (9 AM - 6 PM IST, Monday-Friday). Critical issues are addressed within 4 hours; non-critical within 24 hours. Enterprise clients receive 24x7 support as per agreement. Downtime credits are provided only for verified service failures exceeding SLA commitments and as specified in enterprise agreements.
Limitation of Liability
Manacle Technologies shall not be liable for indirect, incidental, special, consequential, or punitive damages including loss of profits, revenue, data, or business opportunities. Our total liability is limited to the amount paid by you in the 12 months preceding the claim. We are not responsible for third-party services, integrations, or user errors. Force majeure events (natural disasters, war, pandemics, government actions) exempt us from liability. This limitation applies to the maximum extent permitted by law.
Warranties & Disclaimers
Our services are provided "as is" without warranties of any kind, express or implied. We do not guarantee error-free operation, specific results, or compatibility with all systems. We disclaim warranties of merchantability, fitness for particular purpose, and non-infringement. We do not warrant that our services will meet your specific requirements or that defects will be corrected immediately. Any advice or information obtained from us does not create warranties beyond those stated herein.
Termination & Suspension
Either party may terminate the agreement with 30 days written notice. We may immediately suspend or terminate services for non-payment, terms violation, or illegal activities. Upon termination, you must cease using our software and delete all copies. Prepaid fees are non-refundable unless specified otherwise. Data access is provided for 30 days post-termination for export purposes. Clauses regarding confidentiality, intellectual property, and liability survive termination.
Confidentiality
Both parties agree to maintain confidentiality of proprietary information, business strategies, customer data, and technical specifications disclosed during the relationship. This obligation continues for 3 years after termination. Exceptions include information that is publicly available, independently developed, or required by law to be disclosed. Employees and contractors must sign confidentiality agreements. Breach of confidentiality may result in legal action and damages.
Indemnification
You agree to indemnify and hold harmless Manacle Technologies, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of our services; (b) violation of these terms; (c) infringement of third-party rights; (d) illegal activities; (e) data breaches caused by your negligence. We will notify you of any claims and cooperate in defense. This indemnification survives termination of the agreement.
Dispute Resolution & Governing Law
These terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through good-faith negotiations. If unresolved within 30 days, disputes shall be settled through arbitration in Noida, Uttar Pradesh under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English. Court proceedings, if necessary, shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh. Each party bears its own legal costs unless awarded otherwise.
Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control including natural disasters, war, terrorism, pandemics, government regulations, internet failures, power outages, labor strikes, or other force majeure events. The affected party must notify the other promptly and make reasonable efforts to minimize impact. If force majeure continues for more than 60 days, either party may terminate without penalty.
Updates & Modifications
We reserve the right to modify these Terms of Service at any time. Material changes will be notified via email or in-app notifications 30 days before taking effect. Continued use after modifications constitutes acceptance. For enterprise clients, significant changes may require contractual amendments. We may update, modify, or discontinue features with reasonable notice. Legacy versions may be deprecated with migration support provided.
Questions About Our Terms?
If you have any questions about these Terms of Service, need clarification, or want to discuss enterprise agreements, our team is here to help.