WhatsApp Ordering System for B2B and Retail Orders

A WhatsApp ordering system lets retailers, distributors and sales reps place orders through the app they already use every day. With the mSELL WhatsApp ordering system, buyers browse an interactive product catalogue with images, prices and stock, place orders through a guided chat flow and get instant confirmation.

Orders sync in real time with your SFA, DMS and ERP, so inventory, billing and delivery data are always up to date. Automated WhatsApp updates keep customers informed about dispatch, delivery and payment reminders, in their preferred language and even outside working hours. The result is WhatsApp order management that needs no extra app for your buyers.

How WhatsApp Ordering Works

• The retailer opens the WhatsApp chat and browses the product catalogue.
• Products and quantities are selected through a guided message flow.
• The order is confirmed instantly with delivery estimate and invoice details.
• The order syncs with SFA, DMS and ERP for billing and dispatch.
• Status updates and payment reminders arrive on WhatsApp.

Benefits of WhatsApp Commerce for B2B

• No new app for retailers to install.
• Orders 24x7, even outside working hours.
• Fewer order-taking calls for sales teams.
• Real-time order sync with back-office systems.
• Multi-language support for higher adoption.

Related Solutions

• Order management system
• Retailer app
• DMS
• mSELL AI Order Assistant

Frequently Asked Questions

Do retailers need a separate app?

No. Retailers order directly on WhatsApp, which they already use every day.

Is it built on the WhatsApp Business API?

Yes. Manacle uses the WhatsApp Business API for order notifications, customer communication and chat flows.

Can orders sync with DMS?

Yes. Orders placed on WhatsApp sync instantly with mSELL SFA and DMS, keeping inventory, billing and delivery data up to date.

Can it send payment reminders?

Yes. Automated WhatsApp messages cover order status, dispatch, delivery and payment reminders.